This Shipping Policy explains how we process and deliver orders placed through gracegoldjewelry.com.
1. Shipping Locations
We currently ship to all 50 U.S. states, including Alaska and Hawaii. At this time, we do not offer international shipping outside the United States.
2. Free Shipping
We are pleased to offer free standard shipping on all U.S. orders — no minimum purchase required. In rare cases (such as remote or hard-to-reach locations), additional delivery time or coordination with our customer service team may be required.
3. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation. During peak periods, promotional events, or holidays, processing times may be slightly extended.
Once your order has shipped, you’ll receive a tracking link via email or SMS.
4. Estimated Delivery Time
Most U.S. orders arrive within 2–5 business days from the date of shipment, depending on your location. Deliveries to Alaska, Hawaii, or rural areas may take a few extra days.
In rare cases of carrier delays, we will notify you as soon as possible.
5. Order Tracking
All orders include tracking information. Once your order ships, you’ll receive a tracking number so you can monitor your package’s progress until it arrives.
6. Address Accuracy
Please ensure your shipping address, phone number, and recipient name are entered accurately at checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete address information.
If a package is returned to us due to an incorrect address or failed delivery attempt, a reshipping fee may apply.
7. Lost or Damaged Packages
If your package arrives damaged, or if tracking shows “delivered” but you haven’t received it:
Include your order number and any relevant photos if applicable. Our customer care team will investigate promptly and provide a resolution — replacement, repair, or refund, depending on the situation.
8. Delivery Delays
While we strive for timely delivery, delays can occasionally occur due to:
Seasonal or carrier volume
Weather conditions
Unforeseen logistical issues beyond our control
We appreciate your understanding and will assist you throughout the process until your order arrives safely.
9. Contact Us
For any shipping-related questions, updates, or concerns, please contact:
Grace & Gold Jewelry 📧 info@gracegoldjewelry.com 📞 +1 (212) 555-7824 📍 128 Spring Street, SoHo, New York, NY 10012, USA
