Returns & Exchanges Policy

Last Updated: January 2025

At Grace & Gold Jewelry, we proudly stand behind the quality and craftsmanship of our handcrafted fine jewelry and are committed to ensuring your complete satisfaction with every purchase.
This policy outlines the conditions for returns and exchanges of items purchased through gracegoldjewelry.com.

1. 30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all Grace & Gold Jewelry pieces.
If you’re not completely happy with your purchase, you may return the item within 30 days of delivery for a full refund of the product price.

2. Return Conditions

To qualify for a return:

  • Your return request must be submitted within 30 days of delivery.

  • The jewelry must be unworn, undamaged, and in its original condition.

  • All original packaging, pouches, and certificates of authenticity must be included.

  • Proof of purchase (order number or confirmation email) must be provided.

3. Non-Returnable Items

The following items cannot be returned:

  • Customized or engraved pieces, unless defective.

  • Earrings, for hygiene reasons (unless defective).

  • Final Sale items.

  • Gift cards.

4. How to Start a Return

To begin your return:

  1. Email us at info@gracegoldjewelry.com with your order number.

  2. We’ll provide a prepaid return shipping label and packaging instructions.

  3. Pack the jewelry securely in its original packaging.

  4. Drop the package off at your nearest shipping location.

5. Exchanges

Looking for a different size or style? We’re happy to help.

  • Contact us within 30 days of delivery to request an exchange.

  • Once we receive your original item, we’ll send out the replacement.

  • If there’s a price difference, we’ll charge or refund the balance accordingly.

6. Defective or Damaged Items

We take quality seriously.
If you receive a defective or damaged item:

  1. Contact us immediately with photos of the issue.

  2. We’ll send a return shipping label.

  3. You can choose between a replacement or full refund.

We stand by our craftsmanship — no fine print, no hassle.

7. Refund Processing

  • Refunds are processed within 3–5 business days after we receive your return.

  • Refunds are issued to your original payment method.

  • Depending on your bank or card issuer, funds may appear in your account within 5–10 business days.

8. Gift Returns

Recipients of gifts may exchange the item or receive store credit for use on our website.
Refunds can only be issued to the original purchaser.
Upon request, invoices and pricing details can be omitted from gift packages.

9. Contact Us

Questions about returns or exchanges? We’re here to help.

Grace & Gold Jewelry
📧 info@gracegoldjewelry.com
📞 +1 (212) 555-7824
📍 128 Spring Street, SoHo, New York, NY 10012, USA

We’re dedicated to ensuring you’re completely satisfied with your jewelry.